welcome
 FREQUENTLY ASKED QUESTIONS
PRE-SALES QUESTIONS
Will you place ads on my site?
A. We will not place ads on your site.
Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.
What forms of payment do you accept?
A. We currently accept offline (check and interbank transfer) and payments via Paypal.
Are your server's Unix, or NT?
A. Our servers run Linux.
Do you allow adult sites?
A. Yes, we allow adult sites.
Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo.
Can I host friends?
A. Yes, you may host your friends.
How long does it take to setup my account?
A. Currently, we take 1 business day to setup your account. But as soon as our online payment is ready, your account will be setup automatically within 15 minutes of ordering.
Are there any hidden costs, or setup fees?
A. No
Do you offer telnet or shell access?
A. No due to security reasons we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.
Can I password protect directories?
A. Yes you can password protect directory's within CPanel.

DNS
How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you can email us requesting your dns.
CONTROL PANEL
Do you have a manual for your control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html
Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel
How do I make sub-domains?
Inside of domain management you will see a place to manage and add sub-domains.
FTP
Where can I download a free FTP?
A. We recommend downloading FileZilla from here
It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.
Why doesn't my ftp password change when I change my Cpanel password?
Please allow 24 hours for your FTP password to sync with your Cpanel password.
PATHS
What is the path to my users files?
A. The path is "/home/username/public_html"
E-MAIL
How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.
What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/
How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.
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CGI/ASP/PHP/MySQL/JSP
None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755
How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.
SOFTWARE VERSIONS
What version of php are you using?
A. We are using version 4.3.3 and 4.3.4
What version of perl are you using?
A. We are using version 5.6.1.
What version of MySQL are you using?
A. WWe are using version 4.0.15
What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.
SSL
What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.
How do I purchase a private ssl from you and what type is it?
A.Please email to do so.
What's the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require it.
I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $30.00 installation fee.
How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.
SUBDOMAINS
What do I need to know before setting up a subdomain?
A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.hostgator.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.
What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.
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